Terms of Service

1. The service

ORRJO.ai is a sales performance platform operated by ORRJO Ltd ("ORRJO", "we", "us"). The platform transcribes and analyses sales calls, generates AI coaching suggestions, tracks CRM activity, and runs leaderboards, competitions, and rewards for sales teams. These terms are a contract between ORRJO and the organisation that signs up for the service ("you", the "Customer"). By creating an account or using the platform, you agree to them.

2. Your licence to use the platform

While your subscription is active and paid, we grant you a limited, non-exclusive, non-transferable licence for your authorised users to access and use the platform for your internal business purposes. You may not resell, sublicense, copy, or modify the platform, or use it to build a competing product. All rights in the platform, its software, and its branding remain with ORRJO. You keep all rights in the data you upload.

3. Acceptable use

You agree not to:

• Use the platform for anything unlawful, or upload content you do not have the right to upload.
• Attempt to gain unauthorised access to the platform, other customers' data, or our infrastructure.
• Probe, scan, or test the vulnerability of the platform without our written permission.
• Interfere with the service, including by sending excessive automated requests.
• Share account credentials or allow anyone other than an authorised user to access your account.
• Use the platform to harass, monitor, or evaluate individuals in ways prohibited by employment or privacy law in your jurisdiction.

We may suspend accounts that breach this section while we investigate, and will tell you when we do unless the law prevents it.

4. Call recordings and consent

This section matters. Please read it carefully.

You are responsible for making sure every call you record and upload to the platform was recorded lawfully. Call-recording and consent rules differ by country and, in some places, by state or region. Some jurisdictions require the consent of every participant on the call. Before uploading a recording, you must:

• Obtain any consent required by the laws that apply to you and to the other participants on the call.
• Give participants any notice required by those laws, for example telling them at the start of the call that it is being recorded.
• Have a lawful basis under applicable data protection law for processing the participants' personal data on our platform.

ORRJO processes recordings on your instructions as your processor. We do not and cannot verify that consent was obtained. You will indemnify us against claims arising from recordings you upload without the required consent or notice.

5. AI output

The platform uses AI to score calls and generate coaching suggestions. These outputs are advisory. They are intended to support human judgment, not replace it. AI output can be incomplete or wrong, and you should not rely on it as the sole basis for decisions about individuals, including hiring, promotion, compensation, or dismissal. You are responsible for how you act on the platform's suggestions.

6. Payment

ORRJO is sold through our sales team. Pricing, user counts, and any custom terms are set out in your order form or agreed in writing. Unless your order form says otherwise:

• We invoice in advance for each billing period.
• Invoices are due within 30 days of the invoice date.
• Fees are exclusive of VAT and other applicable taxes, which will be added where required.
• Fees are non-refundable except where these terms or the law say otherwise.
• We may suspend access for invoices that remain unpaid 14 days after a written reminder.

7. Liability

Nothing in these terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that:

• Each party's total liability under these terms in any 12-month period is capped at the fees you paid us in that period.
• Neither party is liable for indirect or consequential loss, loss of profits, loss of revenue, or loss of data, even if advised of the possibility.

The platform is provided "as is" during any trial period, without warranties of any kind.

8. Termination

• Either party may terminate at the end of the current subscription term by giving notice as set out in the order form.
• Either party may terminate immediately if the other materially breaches these terms and does not fix the breach within 30 days of written notice.
• We may terminate immediately for serious breaches of the acceptable use section or for non-payment after suspension.
• On termination, your access ends and we delete your data, including recordings and transcripts, within 30 days, except where the law requires us to keep specific records. You can export your data before the account closes and we will provide reasonable help.

9. General

• We may update these terms. If a change is material, we will give account owners at least 30 days' notice by email before it takes effect.
• Neither party is liable for delays caused by events outside its reasonable control.
• If any part of these terms is found unenforceable, the rest still applies.
• These terms, together with your order form and our privacy policy, are the whole agreement between us.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

11. Contact

Questions about these terms: hello@orrjo.com. Privacy questions: privacy@orrjo.ai.